How Does the Distribution Center Order Pick-Up Work?

Use these links to quickly access the topics below:

Using our Distribution CenterOrder Pick-Up you can pick up distributions or refills placed for you by your practitioner.

If you know your Distribution Reference Number. . .
Step 1	After clicking on Order Pick-Up, enter your distribution or refill reference number and click Find.
Step 2	Your distribution order and available number of refills will be shown. You may choose to order just the distribution or, to take advantage of Shipping Discounts and convenience, pick up some or all of the available refills.
Step 3	Either Check Out and pay for your distribution or pick up additional distributions and refills by returning to Order Pick-Up.
Step 4	If you choose to Check Out, you will be asked to select your shipping preference, shipping address, and provide a Visa or MasterCard to pay for the order.
Note: We do not process health insurance claims.

If you don't know your Distribution Reference Number. . .
Step 1	After clicking on Order Pick-Up within the Distribution Center, select View Current Distributions and Refills from the right-hand menu. All current distributions and available refills will be listed with distribution reference number, available refills, placement date, and expiration date.
Step 2	To view and pick up the desired distribution or refill, click on the distribution reference number, select refill quantity, and click Add to Shopping Cart. You may choose to order one or all available refills.
Step 3	Within Shopping Cart, you may choose to Continue Check Out or to pick up additional distributions or refills by returning to Order Pick-Up.
Step 4	If you choose to Continue Check Out, you will be asked to select your shipping preference, shipping address, and provide a valid Visa or MasterCard to pay for the distribution or refill.

Current distributions are open distributions placed less than 12 months prior to the current date, and distributions with refills that have not expired.
Any distributions that have not been picked up or refilled by the expiration date will be deleted.
Unless the distribution contains available refills, distributions will be deleted from the Current Distribution Order Summary 14 days after payment.

After clicking on Order Pick-Up within the Distribution Center, click View Current Distributions and Refills. All current distributions and available refills will be listed with distribution reference number, available refills, placement date, and expiration date.
Click the relevant distribution reference number to view distribution details.
To see all current invoices associated with the distribution reference number, click View Current Invoices attached to this distribution.
Current invoices are distributions or refills picked up and processed within the past 14 days. All invoices are deleted 14 days after payment.

Within Order Pick-Up, click on View Current Distributions and Refills.
Select the relevant distribution reference number.
Click View Current Invoices attached to this distribution. The Order Tracking Number will be listed and the link to the shipping carrier's website provided.

Shipping Discounts apply to orders over $100.

If you do not see the distribution or refill you are seeking, please contact your practitioner to confirm that your order has been submitted.


	Order Pick-Up

	View Current Distribution & Refills

	Distribution Center Shipping Information, Returns