Kan Herb Company and Your Satisfaction

At Kan Herb Company, customer satisfaction is our primary concern and we take care to deliver only the best to your customers. Products can be returned for up to 3 months.

Return Policy for Unused Products

Kan Herb Company's Proprietary Products
Return of overstock or unused Kan Herb proprietary products that are sealed with the stock number attached, and suitable for resale are subject to a restocking fee of 15% and are returnable within three months of purchase.

Distributed Products
Return of overstock or unused distributed product that are sealed with the stock number attached, and suitable for resale are subject to a restocking fee of 15% and are returnable within three months of purchase.

Special Ordered Products
Special ordered products and introductory kits are not returnable.

Please note: Shipping charges are not refundable for returns.

Return Process

Please follow this return process:

1. Contact Customer Service at 800.543.5233 or 831.438.9450, or by email at: customer@kanherb.com. Please reference the invoice number.
   
   
2. After you have received your Return Authorization, include the following information:
   1. Name
   2. Address
   3. Email address
   4. Phone number
   5. Reason for the return, a copy of the original invoice (if possible) or invoice number, date of purchase, and description of the items returned.
   (Simply print a copy of your online invoice order by visiting My Account and finding the order in My Order History.)
   
   
3. Send the Return Authorization and merchandise to the following address:

   Attn: Customer Service
   Kan Herb Company
   380 Encinal St., Suite 100
   Santa Cruz, CA 95060
   USA

   If you have any questions, please call 800.543.5233 or 831.438.9450, 8:30 a.m. to 5 p.m. Pacific Standard Time (PST), Monday through Friday.
   
   
4. Credit will be applied upon receipt of the merchandise.