Shipping and Terms
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Shipping Discounts
Available in the continental U.S.
- Free Ground shipping for distribution orders over $125
- Free 3 Day shipping for distribution orders over $175
- We pay half of 2 Day shipping charges for orders over $250
Shipping and Handling Charges
Do you need 3 Day or 2 Day
delivery?
UPS Ground will deliver in 1–2 days to most areas of California, Oregon, and Utah, as well as to most of Nevada, the western half of Washington, the Phoenix area of Arizona, and the S.W. area of Wyoming. (Partial areas of states are determined by zip code).
Delivery time begins counting from
the next business day.
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If today is Monday: |
2 Day arrives on Wednesday
3 Day arrives on Thursday |
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If today is Friday: |
2 Day arrives on Tuesday
3 Day arrives on Wednesday |
No Minimum Order
There is no minimum order requirement.
Out of Stock Items for Distribution Orders
Although we make every effort to maintain stock and satisfy our customers, occasionally we are out of certain items. Any changes will be reflected in the distribution order total and shipping confirmation.
Please call Customer Service at 800.543.5233
with any questions.
Short Shipments
and Mis-shipments
Contact
Customer Service within 3 days of delivery, to address
short shipment and mis-shipment concerns.
Terms
Visa and MasterCard are accepted.
Sales Tax
Current California tax rate is 7.25%.
Santa Cruz County tax rate is 8.50%.
Santa Cruz City tax rate is 9.25%.
Out of State orders are automatically exempt.
Shipping Facts
- All orders will be shipped a few days after they have beem received and processed.
- Orders to Hawaii and Alaska are shipped UPS 2 Day Air.
- Special shipping arrangements upon request. Contact Customer
Service at 800.543.5233.
- UPS does not ship to Post Office boxes; a street address must be used.
Shipping Damage
Your customer may return items due
to shipping damage by following these guidelines:
- Contact Customer
Service immediately if you have received damaged merchandise. Shipping damages must be reported within two weeks of receipt.
- Save the original carton, packing materials, and damaged items, as UPS may choose to do an inspection. Customer Service will contact UPS to report the damage.
- Products will be returned to Kan Herb Company once authorization is given by Kan Herb Company.
- Once products are returned, Kan Herb Company will issue a credit, replace the products, or otherwise advise you.
Returns
Authorization is required before returning products. Special-ordered products and introductory kits may not be returned. Return of overstocked or unused items must be within two months from date of purchase. Items must be sealed, unused and suitable for resale. Items are subject to a 15% restocking fee. Credit will be applied upon receipt of merchandise.
Return Process
- Your customer must contact Customer Service at 800.543.5233 or
831.438.9450, or by email at
customer@kanherb.com, or in writing for a Return Authorization (required). Please reference the invoice number.
- After your customer has received their Return Authorization, they must
include the following information:
- Name
- Address
- Email address
- Phone number
- Reason for the return, a copy of the original invoice (if possible) or invoice number, date of purchase, and description of the items returned.
- The Return Authorization and merchandise must be sent to the following address:
Kan Herb Company
Attn: Customer Service
380 Encinal St., Suite 100
Santa Cruz, CA 95060
USA
- Credit will be applied upon receipt of the merchandise.
Please note:
Kan Herb's Distribution Center Distribution Service is a supply on demand service and therefore the practitioner return policy for overstock and unused products does not apply for customer distributions.
Markup earnings for returned distributions
- If a product is returned by the customer, it will be noted in your paid earnings report. Your markup earnings will be adjusted accordingly.
Shipping charges are not refundable for returns.
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