Getting Started - Guide for New Registrants
Setting up and managing your account
Use these links to quickly access the topics below:
What is My Account?
My
Account contains secure information including your personal
profile, current online orders, online order history, and quick order
profiles.
Note: Your paid and unpaid earnings reports are
in the Distribution Center.
How do I set up and manage
My Account?
To place an order for yourself or your practice, you must check that your personal profile has valid credit card, shipping, and billing information, before or during checkout.
- Use the My Account link at the top of any page and
- Select My Personal Profile whenever you wish to update your information or add new credit card, billing, or shipping information to your profile.
What is My Customer's Account?
My Customer's Account,
located in the Distribution Center,
contains secure information including:
- Customer's account profile with markup information
- Customer's distribution orders, number of refills, and expiration date
- Customer's distribution order tracking information
- Customer's distribution order histories
- Customer's quick order profiles
When using the Distribution Center delivery module for the first time, you must
How do I create a Distribution
Order for a Customer?
Creating a Distribution Order for a New
Customer
A new customer is any customer for which an online account has not yet been created.
To place a distribution order online, you must set up an account profile for this customer:
- Click the Distribution Center
link on the left side of any page.
- Select Create a Distribution Order for a New
Customer from the right-hand menu.
- Set up a new customer account profile, providing the customer's
name, email address, phone number, and the desired markup percentage.
- Place a distribution order for this customer using one of two order forms:
Once your selection of items is complete, click Write Distribution.
- You will be asked to complete the distribution by adding pertinent dosage instructions and clicking Review Distribution.
- Review the distribution and click Submit Distribution when finished. A confirmation email will be sent to you shortly. An email will be sent simultaneously to notify your customer that you have placed a distribution for them and that it is available for pick-up. A distribution reference number is provided, which will become the reference number for you and your customer.
Creating a Distribution Order for an Existing
Customer
An existing customer is any customer who already has an online customer account profile. To place a distribution order for an existing customer:
- Click the Distribution Center
link on the left side of any page.
- Select Create
a Distribution Order for an Existing Customer from the right-hand menu.
- Select the customer's name from the list of Customers with Existing
Accounts. To change the customer's information, choose Edit Account Profile.
- Place a distribution order for this customer using one of three order forms:
Once your selection of items is complete, click Write Distribution.
- You will be asked to complete the distribution by adding pertinent dosage instructions and clicking Review Distribution.
- Review the distribution and click Submit Distribution when finished. A confirmation email will be sent to you shortly. An email will be sent simultaneously to notify your customer that you have placed a distribution for them and that it is available for pick-up. A distribution reference number is provided, which will become the reference number for you and your customer.
How do I edit My Customer's
Account Profile?
To view or change a customer's account
profile, click the Distribution Center
link on the left side of any page. Click Create
a Distribution for an Existing Customer from the right-hand menu and select the customer's name.
Click on Edit Account Profile, enter all
changes, and click Save Information. When customers update their profiles, your information is automatically updated.
What are Markup Earnings
and where can I find mine?
Markup Earnings are the earnings that you receive
from Kan Herb Company in markup income based upon the difference between the wholesale price
and the retail price you select for this customer. We keep track of all of your markup earnings
in two reports - Paid
and Unpaid Earnings.
Select the desired markup percentage when setting up a new customer's account profile. An individual markup
can be set up for each customer.
Paid Earnings
Paid Earnings are markup income that you have received in commission payments in the last 12 months. Click the Distribution Center link
on the left side of any page and select Earnings
Reports from the right-hand menu.
Unpaid Earnings
Unpaid Earnings are markup income you have not yet received in commission payment.
Click the Distribution Center
link on the left side of any page and select Earnings
Reports from the right-hand menu.
What form of payment can
I use for my online orders?
We accept Visa and MasterCard. You can securely
save your credit card, billing, and shipping information in My
Personal Profile.
What form of
payment can my customers use?
Your customers can pay for their distributions
with Visa or MasterCard by accessing the consumer portion of our Distribution Center. They may choose to save their credit card information within their account profile,
or enter it when picking up their distributions.
Is there a minimum
order requirement?
No, there is no minimum order requirement.
Are all items in the
catalog also available online?
Yes. For a complete catalog listing of all proprietary
and distributed products, view the Price List Order Form, located within Ordering.
If I order online,
will California sales tax apply to my order?
- Local California tax of 7.25% will apply to California practitioners who are not licensed physicians and do not have a valid resale permit on file.
- Santa Cruz County sales tax of 8.50% will apply to Santa Cruz County practitioners who are not licensed physicians and do not have a valid resale permit on file.
- Santa Cruz City sales tax of 9.25% will apply to Santa Cruz City practitioners who are not licensed physicians and do not have a valid resale permit on file.
- All others are exempt from sales tax.
If I place
a distribution order online and my customer picks it up and pays for it, will California
sales tax apply?
Yes, unless the order is shipped outside the state of California.
- California State tax is 7.25%.
- Santa Cruz County sales tax is 8.50%.
- Santa Cruz City sales tax is 9.25%.
How soon will my order
or my customer's distribution order be shipped?
Orders: All orders will be shipped a few days after they have been received and processed.
Distribution orders: All orders will be shipped a few days after they have been received and processed.
How do I return products?
Kan Herb Company's Proprietary Products
Return of overstock or unused Kan Herb proprietary products that are sealed with the stock number attached, and suitable for resale are subject to a restocking fee of 15% and are returnable within 6 months of purchase.
Distributed Products
Return of overstock or unused distributed product that are sealed with the stock number attached, and suitable for resale are subject to a restocking fee of 15% and are returnable within 3 months of purchase.
Special Ordered Products
Special ordered products, introductory kits are not returnable.
Please note: Shipping charges are not refundable
for returns.
Return Process
- Contact Customer Service at 800.543.5233 or 831.438.9450, or by email
at: customer@kanherb.com.
Please reference the invoice number.
- After you have received your Return Authorization, include the
following information:
- Name
- Address
- Email address
- Phone number
- Reason for the return, a copy of the original invoice (if possible) or invoice number, date of purchase, and description of the items returned.
(Simply print a copy of your online invoice order by visiting My
Account and finding the order in My
Order History.)
- Send the Return Authorization and merchandise to
Attn: Customer Service
Kan Herb Company
380 Encinal St Suite 100
Santa Cruz, CA 95060
USA
If you have any questions, please call 800.543.5233 or 831.438.9450,
8:30 am to 5 pm Pacific Standard Time (PST), Monday through Friday.
- Credit will be applied upon receipt of the merchandise.
Shipping Damages
You may return items due to Shipping Damage by following these guidelines:
- Contact Customer
Service immediately to request an inspection. Save all broken items
and shipping materials.
- Customer Service will contact UPS to report the shipping damage. Items will be returned to Kan Herb Company after UPS inspection.
- Kan Herb will reship, credit you for the damaged merchandise, or otherwise assist you.
How do my customers return products?
Customers must first contact Customer Service for a Return Authorization. They will need to provide the distribution reference number, invoice number, product name and reason for return.
The unused portion of the product must be returned within 30 days of purchase for a complete refund.
Please note: Kan Herb's Distribution Center is a supply on demand service and therefore the practitioner
return policy for overstock and unused products does not apply for customer distributions.
Markup earnings for returned distributions
- If a product is returned by the customer, your earnings
will be adjusted accordingly.
Shipping Damages
Your customer may return items due to Shipping Damage by following these guidelines:
- Contact Customer
Service immediately to request an inspection. Save all broken items
and shipping materials.
- Customer Service will contact UPS to report the shipping damage. Items will be returned to Kan Herb Company after UPS inspection.
- Kan Herb will reship, credit you for the damaged merchandise, or otherwise assist you.
How are my privacy and
security protected?
For details about privacy and security policies, please click on the links below.
Privacy
Policy
Kan Herb Company values its customers and respects their privacy. Our policies are intended to ensure that you and your customers' personal information is handled safely and responsibly. Your personal information is kept confidential; we do not sell or rent the information that you provide to third parties.
Security
Policy
Socket Layer (SSL) encryption technology is used during the transmission of personal information such as credit card information.
Terms
and Conditions
Click on Terms
and Conditions to find out more about the Terms and Conditions that govern your access and use of Kan Herb Company.
How does Kan Herb use my personal information?
Kan Herb Company values its customers and respects their privacy. Our policies are intended to ensure that you and your customers' personal information is handled safely and responsibly. Your personal information is kept confidential; we do not sell or rent the information that you provide to third parties.
As explained in our Privacy
Policy, your personal information is used only to carry out the purpose
for which the information was provided; for example, providing product and service
information, filling and shipping orders for products, etc.
Non-personal information such as your computer IP address, the type of operating system your computer is using and data about the number of times you have visited the site or the Web pages visited, is collected for the purpose of improving our website content and enhancing the online ordering experience.
Kan Herb Company does not share personal information
with third parties except to the extent necessary.
How do I opt out from receiving information?
You may opt out from receiving any information, sales and promotions materials and/or special offers by simply contacting Kan Herb Company at customer@kanherb.com or by calling 800.543.5233 and requesting that no further information, materials or offers be sent to a specific postal address and/or email address.
For more information about how we use your personal
information, refer to our Privacy
Policy.
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